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If a Host doesn’t respond to a request to book

Unless you’ve chosen a place with Instant Book, Hosts have 24 hours to accept or decline a request to book. Find more about Host response time.

If a Host isn’t responding after a confirmed booking

When you have a confirmed reservation, your Host’s phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them. Find more about contacting Hosts.

If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.

If all communications fail, and you can’t contact your Host, contact us.